Text Privacy Policy

SMS Terms And Conditions

SMS For Consent Communication
 
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
 
Types of SMS Communications
 
If you have consented to receive text messages from ServiceMaster Clean by Prime, you may receive text messages related to ( Please describe what your text messages you sent are related to, for example. appointment reminders, meetings, and follow-up on cases. Please be aware that you must accommodate the types of messages and what they are related to based on what your company does or offers to your customers. Please be aware that the standard messaging disclosures should be added.
 
For Example: Hello Thank you for contacting ServiceMaster Clean by Prime, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or visit our [Privacy Policy URL] and [Terms of Service URL]
 
Please be advised this is just an example as you should adjust or accommodate this based on the type of messages your company would send to your customers. 
 
Furthermore, it is important to cover the following throughout this SMS Terms And Conditions portion: 
 
Message Frequency: Provide an estimated amount of SMS messages you would be sending daily across all users. 
 
For example, Our SMS message frequency will be from 50 to 1000 text messages daily across all users. (This is just an example and should be adjusted based on your estimated SMS frequency daily).
 
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
 
Opt-In Method: Customer will Opt-In for SMS messaging from (company name) through intakes forms on their website located at (https://www.servicemasterclean.com/servicemaster-clean-by-prime/), this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-In Method: Customer will Opt-In for SMS messaging from (company name) verbally as they engage in a call by getting our contact info from our website located at (contact us page), during the call we ask them: "Do you agree to receive texts from [Business Name]?Message Frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at (privacy policy link). This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated unless consented by the customer.

 Opt-out: Customer will be able to opt out of SMS messaging from (company name) by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

Standard Messaging Disclosures:

"Hi [Client's Name], we’re sorry to hear about the issue with your recent service. Our team is working on resolving it, and we’ll keep you updated. If you have any questions in the meantime, please feel free to reach out at 469-270-3900. Thank you for your patience and for choosing ServiceMaster Clean By Prime."

Hi [Client's Name], your scheduled cleaning service has been successfully completed today! We hope everything looks great. If you have any questions or concerns, please let us know by calling 469-270-3900 . Thank you for choosing ServiceMaster Clean By Prime!"

"Hi [Client's Name], we wanted to inform you that due to [Reason for Delay], your cleaning service scheduled for [Date] at [Time] has been delayed. We can reschedule to [New Date/Time]. Please reply YES to confirm or contact us at 469-270-3900 for further assistance. We apologize for the inconvenience and appreciate your understanding."