Text Privacy Policy

SMS Terms And Conditions

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

SMS For Consent Communication
 
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
 
Types of SMS Communications
 
If you have consented to receive text messages from ServiceMaster Superb Cleaning, you may receive text messages related to:

• Appointment reminders
• Follow-up messages
• Billing inquiries

Please be aware that you must accommodate the types of messages and what they are related to based on what your company does or offers to your customers. Please be aware that the standard messaging disclosures should be added.
 
For Example: "Hello, this is a friendly reminder of your upcoming appointment with ServiceMaster Superb Cleaning at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from ServiceMaster Superb Cleaning at any time."
 
Please be advised this is just an example as you should adjust or accommodate this based on the type of messages your company would send to your customers. 
  
Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

 
Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 
Opt-In Method

Customer will Opt-In for SMS messaging from ServiceMaster Superb Cleaning through intakes forms on their website located at (https://www.servicemasterclean.com/servicemaster-superb-cleaning/), this agreement for SMS will not be shared with third parties for marketing purposes.

Customer will Opt-In for SMS messaging from ServiceMaster Superb Cleaning verbally as they engage in a call by getting our contact info from our website located at https://www.servicemasterclean.com/servicemaster-superb-cleaning/contact-us/, during the call we ask them: "Do you agree to receive texts from ServiceMaster Superb Cleaning? Message Frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at (privacy policy link). This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated unless consented by the customer.

Opt-out

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.servicemasterclean.com/servicemaster-superb-cleaning/contact-us/. 

Additional Options: 

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy (https://www.servicemasterclean.com/~/servicemaster-superb-cleaning/text-privacy-policy/) page.
• Message frequency may vary
   

"Hi [Client's Name], we’re sorry to hear about the issue with your recent service. Our team is working on resolving it, and we’ll keep you updated. If you have any questions in the meantime, please feel free to reach out at (360) 777-6759. Thank you for your patience and for choosing ServiceMaster Superb Cleaning."

Hi [Client's Name], your scheduled cleaning service has been successfully completed today! We hope everything looks great. If you have any questions or concerns, please let us know by calling (360) 777-6759. Thank you for choosing ServiceMaster Superb Cleaning!"

"Hi [Client's Name], we wanted to inform you that due to [Reason for Delay], your cleaning service scheduled for [Date] at [Time] has been delayed. We can reschedule to [New Date/Time]. Please reply YES to confirm or contact us at 469-270-3900 for further assistance. We apologize for the inconvenience and appreciate your understanding."